Policies & Such
Please be patient with us. We are a small studio, which produces and sells handmade pottery. Our order processing may take up to 3 days, and some items can take up to three weeks before shipping. We will notify you of any shipping delay past 7 days. Our commitment to this hands-on process means that we want you to have the best possible product, Because we strive for ultimate customer satisfaction, let us know how we are doing!
You can reach us Monday – Friday 9 AM – 6 PM PST
1.707.829.0146 tel 1.707.829.0150 fax
Our Return Policy
We will gladly replace the pottery, exchange it for something that better fits your needs, or refund the purchase price. We will accept returns not used or damaged and accompanied by the original packing slip. Refunds are issued in the same form as payment. Pottery must be returned within 14 days from date of delivery. Shipping costs are non-refundable. Please contact us for return shipping address.
The content, merchandise and services made available to you on this site, are provided by Soule Studio. Your use of this site constitutes your acknowledgement and acceptance of the Terms and Conditions in their entirety.
Establishment and Use of Your Account
Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer. You agree to accept responsibility for all activity conducted through your account and with your password.
Taxes and Duties or Customs Charges
Soule Studio will collect sales tax on all purchases of merchandise to be shipped to locations within California. Users are responsible for all sales taxes and other taxes, if any, applicable to merchandise shipped to locations outside California. The rate of sales tax applicable to all merchandise shipped to locations within California will be the rate applicable in Sebastopol, California at the time of purchase. You and/or the recipient will be solely responsible for any duties or customs charges imposed on all purchases of merchandise shipped to locations outside the United States.
You agree to indemnify and hold harmless Soule Studio, and its directors, officers, employees, contractors and suppliers (“Indemnified Parties”), from and against any and all claims, demands, actions, proceedings and damages, including without limitation reasonable attorneys’ fees and costs, that may be incurred by any of the Indemnified Parties and that arises from or relates to your use of this site.
Governing Law and Disputes
These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California, without regard to its principles of conflicts of laws. Any dispute arising between us shall be brought before any court located within the State of California, the City of Santa Rosa and County of Sonoma having jurisdiction over such a dispute. By using this site you irrevocably submit to the jurisdiction of the above-mentioned California courts for purposes of resolving any such dispute, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction.
Soule studio is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. By visiting http://www.soulestudio.com, you are agreeing to the policies detailed below.
When you communicate with us electronically by sending an email to us or visit the web site, you consent to receive communications from us electronically in response. We may communicate with you by email or by updating information on our web site that you can access by signing in to your account. You agree that all notices, agreements, disclosure and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.
Collecting Your Information
In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily and pro-actively tell us who you are.
There may be times (such as when you make a purchase, subscribe to a service, or participate in promotions, etc.) we will ask you to provide certain information about yourself, such as your name, email address, shipping/billing address, telephone number, credit card information, birth date, gender, and other information used for marketing. We maintain a record of your online product purchases.
Using Your Information
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Soule Studio.
We contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, and business analysis. We provide information needed for them to perform these services. We also require them to assure us that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Soule Studio or to others. We may also disclose your personal information when we believe the law requires it.
We will not sell or otherwise share any of your information with any third party without your permission.
Safeguarding Your Information
We have implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology.
You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.
Links to Third Party Sites
Changes to Site and Terms and Conditions
We reserve the right to change or modify all or any portion of this site, including any and all Content, merchandise or services featured on this site, at any time in our sole discretion. Sales prices for merchandise and services are subject to change without notice, and if merchandise or services are listed at an incorrect sales price, we reserve the right to refuse, cancel or limit any orders placed for such merchandise or services at the incorrect price.
We also reserve the right to change or modify all or any portion of these Terms and Conditions at any time in our sole discretion. At times such changes may be necessary to address the addition or discontinuance of merchandise or services offered on this site, technological changes made to this site, changes made to our business procedures or practices, or other factors. More importantly, we will not be obligated to notify you of these changes as and when they are made. Accordingly, it is important that you review these Terms and Conditions regularly. Any changes will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. If you disagree with any change that we may make to these Terms and Conditions, your sole recourse is to discontinue your use of this site.
If you have any comments or questions about our policies, please email us at: firstname.lastname@example.org