Shipping Costs and Returns

The crazy cost of shipping!

UPS & Fed Ex configure their costs using dimensional weight.  This is a difficult puzzle for the studio shipping module, as each order is unique.  Any unused freight cost is always refunded, when your order is shipped.

Thank you for your patience,

Soulé Studio


Our return policy:

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. To complete your return, please contact us:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 

To return your product, contact us for return ship to address:
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
Your exchanged product order may take 10 days or so before it ships. Depending on where you live, that shipment may then take between 2-5 business days to reach you. You do receive tracking when your order ships. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.